Walliser Alpentherme & SPA Leukerbad

Data protection

Legal disclaimer

To the best of our knowledge, the information contained herein is accurate, complete and up to date. Nevertheless, this website, and the content to which it gives access, is made available without warranty or guarantees of any kind, either express or implied. Users are advised that they access and use this website at their own risk.

We are not responsible and accept no liability for damages allegedly incurred as a result of or in connection with accessing and/or using this website. 

The provision of hyperlinks to third-party websites does not constitute any approval on our part of their content and we are not responsible for the availability or content of such websites. Users are advised that they establish a connection to such websites at their own risk.

Furthermore, any statements made or opinions expressed on such websites are not necessarily representative of the opinion of our company.

Data protection

Optima Hotel Management AG is delighted that you have visited our website and shown an interest in our company. We take the protection of your personal data and privacy very seriously and want you to feel secure and confident when visiting our website. We therefore ensure that any personal data that is collected when you visit our website is processed in accordance with data protection legislation. This data protection policy does not apply to third-party websites that are connected to our website via hyperlinks.

Collection and processing of personal data

Generally speaking, you can visit our website without us needing to collect personal data from you. Personal data is only collected if you provide it to us voluntarily in the context of a registration, an enquiry or the fulfilment of a contract, for example. The following details are stored when you visit our website:

  • The ID of your Internet service provider
  • The website from which you linked to our site
  • The pages you visit whilst on our site, and
  • The date and duration of your visit.

Beyond this, personal data is only stored if you provide it voluntarily.

Limitations on the use and disclosure of personal data

All personal data handled in the context of the direct Internet services offered by Optima Hotel Management AG is collected, processed and used in accordance with the applicable regulations concerning the protection of personal data, exclusively for the purpose of fulfilling contractual obligations and protecting our own legitimate business interests with regard to advising and supporting our customers and interested parties.

Disclosure to third parties

Your data will be processed and used for the purposes of consulting, advertising and market research only with your express permission. Your data will not be sold, leased or otherwise made available to third parties. Personal data is only shared with government organisations and public authorities within the scope of mandatory national legislation.

Right to information and public directory of procedures

Pursuant to §§ 34 and 6b of the Federal Data Protection Act (BDSG) you have an unrestricted right to request information, free of charge, concerning the data we hold about you and, pursuant to § 35 BDSG, you have the right to request that unlawfully stored data be deleted or blocked and/or that incorrect data be corrected.

We will also be happy to inform you in writing, on request, about whether we have stored personal data about you and what this data is. As far as possible, we will take appropriate measures to update or correct the data we have stored about you as quickly as possible. Please contact our Data Protection Officer directly in such cases.

We have included a summary of the information under § 4e BDSG in our public directory of procedures.

E-mail/contact forms

If you send us an e-mail or a message using a contact form, we will only store and use your personal data for the purpose of providing the services offered and corresponding with you. Please be advised that if you send personal data to us via unprotected e-mail, there is the possibility that this data may be read or falsified by unauthorised persons.


Our website contains links to other websites hosted by third-party providers, which are outside the scope of this data protection policy. In cases where we provide links to other websites, we try to ensure that these represent our values. However, we have no control over the content or the data protection practices employed by the respective operators. If you do visit another website, please ensure that you find out what policies apply there.

Use of Google Analytics 

This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will usually be transmitted to and stored by Google on servers in the United States.

The IP-anonymization has been activated on this website, so that your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address, which your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.


We implement technical and organisational security measures to ensure that the data we hold about you is protected against random or deliberate manipulation, loss, destruction or access by unauthorised persons. Our security measures are subject to ongoing improvement.

Cookies and website tracking

This website uses Google Analytics technologies to collect and store data for marketing and optimisation purposes. This data forms the basis for the creation of usage profiles under a pseudonym, which may involve the use of cookies or pixel tags.

 Cookies are small text files that are stored locally in the buffer of the visitor's Web browser. The cookies enable the Web browser to be recognised at a later date.

Pixel tags, web beacons, clear GIFs and other similar tools, hereinafter referred to collectively as pixel tags, are used to monitor and collect statistical data on the usage of a website and its response rates. Pixel tags enable us to count the number of users visiting certain sub-pages of a website and to provide services associated with our brands, and they help us to analyse and optimise the operation of our website.

The data collected through Google Analytics technologies is not used to identify any visitor to this website personally without the express consent of the person concerned and it is not merged with personal data of the bearer of the pseudonym. Users may revoke their consent to the collection and storage of data at any time with future effect.

Statistical information

In order to keep our website up to date and respond to users' needs accordingly, we collect statistical information; for instance about the number of visitors to each individual Web page.

We record: computer and browser type, Internet provider, date and time of access and calculation data. This information is used exclusively for internal purposes and does not contain any personal references.

Usage/access data

If we use usage data from your visit to our website and wish to merge this with your customer data – for the purpose of improving an individual product offering and our services – we will obtain your express consent to this by means of online dialogue. If you do not wish to give your consent, you can continue, disable or terminate each dialogue unobserved.

Access data may, if applicable, be stored if you request a file from our download library.

Each requested data record consists of:

  • The page from which the file was requested
  • The name of the file
  • The date and time of the request
  • The transferred data volume
  • The access status (file transferred, file not found, etc.), and
  • The type of browser used

The stored data is evaluated exclusively for statistical purposes and does not contain any personal references.

In addition, cookies are also used. A cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, the cookie registers that it is a repeat visit. The cookie merely contains a unique number; it does not contain any personal information. The cookie cannot be used to identify you on third-party websites, including those belonging to the analytics provider.

It is possible to configure your browser to reject cookies automatically or to notify you in advance if a cookie will be stored. For further information, please refer to the instructions for your Web browser.

We do not use IP addresses or cookies in order to identify you personally. Moreover, we use the Web analytics system in order to increase the efficiency of our website.

Data Protection Officer

If you have any questions regarding the processing of your personal data, or if you require information, have a request or have a complaint to make, you can contact our Data Protection Officer directly:

Data protection officer 
HELIOPARK Hotels & Alpentherme Leukerbad
CH-3954 Leukerbad 
T +41 27 4721-000